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 Parcelforce 24
We aim for same day despatch on orders placed before midday
(Monday to Friday) to UK destinations with delivery the
following working day. Orders placed after midday will
be despatched the next working day for delivery the following
working day.
Safe and secure
You can order on-line
with complete confidence. We use VeriSign 100% secure encrypted
server
to manage your personal
information and payment details. Your details are captured
using 128bit SSL encryption and can’t be read whilst
being transferred over the web so you’re completely
safe from internet fraud. Click here to view our security certificate.
We’re
here to help
Please get in touch if you’ve got any queries. We’ve
got years of footwear experience between us and we’ll
try to help with any fitting issues or product advice.
We may not always have the answer straightaway but we’ll
do our best to find out. Please email us at information@walktall.co.uk or
ring our Customer Service Helpline on 01458 449020 between
8.30am and 5.30pm Monday to Friday or 9.00am to 1.00pm
on Saturdays Need more help?
 UK’s
number one for big shoes
Welcome to Walktall, the UK’s
number 1 retailer of shoes in large sizes. Our goal is
to bring you the best of the high street in hard to find
sizes at competitive prices. We offer a diverse range
of footwear, in sizes 12-17, from the world’s biggest
brands plus a great selection of tall fit clothing.
We’re part of Foot Shop Ltd, a family-run company
selling footwear for men and women with swollen feet
at Cosyfeet.com and
fun, funky, functional footwear at LookAtMyCrazyShoes.com.
Thank
you for your support. We look forward to bringing you the
shoes you want in the size you need for many years to come.
 We ship around the world
At Walktall we want to provide you with a hassle-free
shopping experience. Our customer service team is on hand
to process your order or handle any queries you may have.
We are UK based but offer worldwide delivery (excluding USA and Canada).
Our UK Mainland
delivery rates and times are as follows:
Parcelforce 24 - Next Working Day Delivery -
£6.50
per order*
We aim for same day despatch on orders placed before midday Monday to Friday
to UK* destinations.
Orders placed before midday Monday to Thursday should be delivered on the next working day. Orders placed between midday on Thursday and Midday on Friday should be delivered on the following Monday.
Orders placed after midday on Friday, on Saturday or on Sunday will be despatched on the following Monday for delivery on Tuesday.
* Terms and Conditions apply – Despatched via Parcel Force Express 24 click
here for restrictions .
Deliveries are not made on Saturdays,
Sundays or Bank Holidays.
If you are in the armed forces and require goods to be sent to a BFPO address this is charged at standard UK rate regardless of the destination – delivery times may vary.
If we have a valid email address on record for you, you will receive a confirmation email from us once your goods have been despatched containing tracking details.
Delivery to destinations outside the UK
For Deliveries to France, Luxembourg and Belgium please visit our French site www.les-grands.fr
We aim to despatch your order within 24 hours of receipt (we do not despatch at weekends or bank holidays).
For Channel Islands and Republic of Ireland we charge
£10
per order. Delivery usually takes 2-5 working days from despatch.
Netherlands, Germany, Denmark, Italy, Spain, Portugal, Rest of Europe we charge
£18
per order. Delivery usually takes 2-5 working days from despatch.
Overseas delivery including delivery to Far East and Australasia,Rest
of World is charged at
£25
. Delivery usually takes 6-10 working days from despatch. Please note we are unable to despatch to the USA or Canada.
Deliveries are not made on Saturdays,
Sundays or Bank Holidays.
Returning goods
If you are not entirely happy with your
purchase you can return it to us unworn within 28 days
for a full refund or exchange. We do ask that you pay the
postage on the goods you return but if you ask for an exchange
we will pay for any goods we send back out to you.
If you are returning clothing or smaller items the cheapest
way to return goods is to take them to your nearest Post Office and post them
back to us using Royal Mail standard delivery. Always ask for a proof of postage
in case they go astray in the post.
If returning footwear and larger items we can arrange for
Parcel Force to collect the goods you wish to return for a charge of £4.99
per collection (not per item) – please call us on 01458 449020 to arrange
this. We can offer collections to suit you, including collecting from an alternative
address and specify day and approximate time of collection within reason. Please
note that this service is only available to UK addresses.
Once we are in receipt of the goods we aim to process all refunds and exchanges
within 48 hours.
In the interests of hygiene we do not offer refunds or exchanges on underwear
unless faulty. This does not affect your legal rights.
What if the goods I have ordered are faulty
or I have been sent the wrong item?
If you think the goods you have received are faulty or if you have been sent
the wrong item, please call our Returns Team on 01458 447967 (Monday to Friday
from 8.30am to 4.30pm) or email returns@walktall.co.uk.
In these circumstances we will arrange a free of charge collection for replacement
goods to be resent where appropriate.
If you have any questions at all about returning goods please contact our Returns
Team on 01458 447967 or by email returns@walktall.co.uk who
will be happy to help.
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