Frequently Asked Questions
Which styles are available in a wider fitting?
We do stock some wider fitting brands, to find these please select Wide on the left hand navigation in the footwear section or click here.
The style & size I'm after says “Not Available” – will you be getting any more?
It is fairly unlikely we will be getting anymore as the brands change their ranges each season. We tend to hold the most stock at the beginning of each season March/April and September/October.
If you sign up to our email newsletter you’ll be e-mailed when new stock arrives. Click here to sign up to the newsletter
Do you have a size guide?
Please click here to see our general size guide.
Unfortunately there is variation in size conversions from brand to brand . To help with this we have sizing tabs on each of the product pages which shows a size conversion chart relating to the brand.
How do I cancel my order?
If you wish to cancel your order before it is despatched we recommend that you contact us by telephone on 01458 449020
Under the Consumer Contracts Regulations you are entitled to cancel this contract if you wish, provided that you exercise your right no longer than 14 days after the day on which you receive the products.
If you wish to exercise your right to cancel this contract after your order has been despatched, please notify us by email or in writing of your intention to cancel the order within 14 days of receiving the goods. On receipt of the goods, we will arrange to refund you in full including the cost of standard delivery.
Please note: You must return every item in the order to qualify for the refund of standard delivery costs. If your order was split into 2 or more deliveries, it is 14 days from the receipt of the most recent delivery.
How much is delivery and how quickly will I get my goods?
A full breakdown of delivery costs and times can be found on our delivery page, please click here.
Do I have to pay to return goods?
Yes you do have to pay to return goods. We don't offer a free returns service as we would have to recoup the costs by increasing the cost of our products and the cost of delivery.
How long do I have to return items?
We offer a 60 day money back guarantee on all items providing they are unworn and returned with their original packaging. For full details on returning goods click here.
I’ve got an offer code, how do I redeem it online?
If you’ve received a offer code on a mailing or email and you want to redeem it you simply add the product(s) you want to buy to your shopping basket by clicking the “Add to basket” button. You can add the offer code at basket level by clicking on view / edit basket. Alternatively, you can add the offer code when you check out.
You’ve sent me the wrong item, what do I do?
We take great care in sending you the goods that you have ordered but mistakes can happen. If you are sent the wrong item please call us on 01458 449020 and we’ll arrange for the incorrect goods to be returned and we will send you the correct item or a full refund.
Goods I have purchased from you have developed a fault, can I return them?
From time to time items do develop faults and if you believe this to be unacceptable please contact us and return the goods for inspection.
Is there a Walktall shop that I can visit?
We have a Walktall shop here in Street, Somerset where you can try and purchase any of the items you can see online. Click here for more details.
How do I change the details on my account?
You can update the personal details on your Walktall.co.uk account, such as address, email address and contact telephone number by logging in to your account and selecting the ‘Edit’ option next to the relevant piece of information. Please note changes made online will not automatically update our in-house records for you so if you have moved house or changed other information we may hold for you please contact us.
Can I order from Walktall and pay in Euro’s or Dollars?
We offer the opportunity to pay in Euro’s or Dollars regardless of the country you are ordering from. The exchange rate is as set by us and is regularly reviewed in-line with exchange rate fluctuations.
Why don’t you despatch to the US or Canada?
We are unable to despatch to the US or Canada due to insurance restrictions.
Who are Foot Shop Ltd?
Walktall is a trading name of Foot Shop Ltd. Foot Shop Ltd is the name that will appear on your credit/debit card statement. Click here for more information regarding Foot Shop Ltd.
What is Verified by Visa & Mastercard SecureCode?
Verified by Visa (VBV) and MasterCard Secure Code (MSC), often referred to as 3D secure or Payment Authentication are the latest fraud prevention initiatives introduced by the card issuers as a more secure method for authenticating you, the card holder at the time of the transaction. Both schemes work the same way, by asking you to verify a personal password set by you, the card holder, to add an extra layer of protection when you shop online. The instructions you see on the Payment Authentication pages on our site are coming direct from your card issuer (e.g HSBC, Barclaycard, Sainsbury’s) and any information that you submit on the authentication screens are securely passed to them, no information will be captured, stored or viewed on any of our systems.
Who do I contact for more information?