Delivery Information

We want to provide you with a hassle-free shopping experience. Our customer service team is on hand to process your order or handle any queries you may have.

We are UK based but offer worldwide delivery (excluding USA and Canada).

Our UK Mainland delivery rates and times are as follows:

Parcelforce 48 - £ 4.95 per order
We aim to despatch your order within 24 hours of receipt (we do not despatch at weekends or bank holidays). Delivery usually takes 2 working days to UK* destinations. Deliveries are not made on Saturdays, Sundays or Bank Holidays.

Parcelforce 24 - £ 9.95 per order
We aim for same day despatch on orders placed before midday Monday to Friday to UK* destinations.

Orders placed from Monday to Thursday should be delivered the next working day.

Orders placed between midday on Thursday and midday on Friday should be delivered on the following Monday.

Orders placed after midday on Friday, on Saturday or on Sunday will be despatched on the following Monday and should be delivered on the Tuesday.

Deliveries are not made on Saturdays, Sundays or Bank Holidays.

If you are in the armed forces and require goods to be sent to a BFPO address this is charged at standard UK rate regardless of the destination – delivery times may vary.

* Terms and conditions apply, for full coverage details click here.

Delivery to destinations outside the UK

We aim to despatch your order within 24 hours of receipt (we do not despatch at weekends or bank holidays).
For Channel Islands and Republic of Ireland we charge £ 10 per order. Delivery usually takes 2-5 working days from despatch.

Belgium, Netherlands, Luxembourg, France, Germany, Denmark, Italy, Spain, Portugal, Rest of Europe we charge £ 18 per order. Delivery usually takes 2-5 working days from despatch.

Overseas delivery including delivery to Far East and Australasia, Rest of World is charged at £ 25 . Delivery usually takes 6-10 working days from despatch. Please note we are unable to despatch to the USA or Canada.

Deliveries are not made on Saturdays, Sundays or Bank Holidays.

Returning goods

If you are not entirely happy with your purchase you can return it to us unworn within 60 days for a full refund or exchange. We do ask that you pay the postage on the goods you return but if you ask for an exchange we will pay for any goods we send back out to you.

If you are returning clothing or smaller items the cheapest way to return goods is to take them to your nearest Post Office and post them back to us using Royal Mail standard delivery. Always ask for a proof of postage in case they go astray in the post.

If returning footwear and larger items we can arrange for Parcel Force to collect the goods you wish to return for a charge of £4.99 per collection (not per item) – please call us on 01458 449020 to arrange this. We can offer collections to suit you, including collecting from an alternative address and specify day and approximate time of collection within reason. Please note that this service is only available to UK addresses.

Once we are in receipt of the goods we aim to process all refunds and exchanges within 48 hours.

In the interests of hygiene we do not offer refunds or exchanges on underwear unless faulty. This does not affect your legal rights.

What if the goods I have ordered are faulty or I have been sent the wrong item?

If you think the goods you have received are faulty or if you have been sent the wrong item, please call our Returns Team on 01458 447967 (Monday to Friday from 8.30am to 4.30pm) or email returns@walktall.co.uk. In these circumstances we will arrange a free of charge collection and replacement goods to be resent where appropriate.

If you have any questions at all about returning goods please contact our Returns Team on 01458 447967 or by email returns@walktall.co.uk who will be happy to help.