- Delivery & Returns
DELIVERY & RETURNS
Please click here for our Christmas delivery information.
Standard Delivery: £4.99 per order
We aim to despatch within 24 hours, occasionally it can take up to 48 hours. Please note we do not despatch on Saturdays, Sundays or Bank Holidays. Delivery is via Royal Mail and usually takes 1 to 4 working days. This is not a trackable service.
Next Working Day: £6.50 per order
Our Next Working Day* delivery service is a signed for, service via Parcelforce.
*Orders placed before 2pm Monday to Thursday will be despatched the same day for delivery the next working day. Orders placed after 2pm will be sent the following day.
Orders placed between 2pm on Thursday and 2pm on Friday will be delivered on the Monday following the date of the order.
Orders placed between 2pm on Friday and 2pm on Monday will be despatched on Monday for delivery on the Tuesday following the date of the order.
Please note restrictions apply to some remote areas – click here for details. We use "Express24" for our Next Working Day deliveries.
We do not despatch or deliver on Saturdays, Sundays or bank holidays.
As this is a trackable service we’ll send you an email when your order is despatched which contains your tracking number and you can track the progress of your parcel at http://www.parcelforce.com/ .
Armed Forces Customers Using BFPO Addresses
We offer free delivery to serving members of the armed forces using a BFPO address. Please enter coupon code BFPO at the Basket to obtain free delivery. Please note that any orders using this coupon code that are not to BFPO addresses will be cancelled. We aim to despatch these orders within 24 hours.
SMS Messaging for Next Working Day Delivery
If we have your mobile phone number, we will send you a text on the morning that your parcel is due for delivery. If you are not going to be at home you will have the option to:
• Deliver to a neighbour
• Deliver to your local post office for collection
• Change the delivery date
Channel Islands & The Republic of Ireland (EIRE) Delivery
Delivery to the Channel Islands and EIRE is £10 per order. We aim to despatch these orders within 24 hours, delivery usually takes 2-5 working days from despatch.
Delivery to European countries outside the UK, Channel Islands and EIRE is £18 per order. We aim to despatch these orders within 24 hours, delivery usually takes 2-5 working days from despatch but can occasionally take longer.
Delivery Outside Europe
Delivery to countries outside of Europe (excluding the US and Canada) is £25. We aim to despatch these orders within 24 hours, delivery usually takes 6-10 working days from despatch but can occasionally take longer.
Please Note that we are not able to despatch any goods to the United States or Canada.
Returning Goods – Free UK returns
If you are not 100% satisfied with a product, you can return it to us, unworn and in the original packaging, for free (within the UK) within 60 days for an immediate exchange or refund of the cost of the product.
Please use the returns label enclosed with your order and take your parcel to your nearest post office.
If you have mislaid your label and need to print an additional one, please click here.
If you want to find your nearest Post Office branch, please click here.
To track you return, please click here.
Non-UK customers, our address is: Walktall, Returns Dept, Unit 14, The Tanyard, Leigh Road, STREET, BA16 0HR
You have the right to cancel, please see our Terms and Conditions for details.